Privacy Policy

Last Updated: January 2026

1. Introduction

Brolvyn Engineering Ltd ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We are located at 1055 Dunsmuir St., Vancouver, BC V7X 1L4, Canada, and operate under VAT number 710593824 RT 0001. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide to us, including:

  • Personal identification information (name, email address, phone number, postal address)
  • Business information (company name, job title, industry)
  • Project details and specifications
  • Communication preferences
  • Payment and billing information

2.2 Information Collected Automatically

When you access our website, we automatically collect certain information, such as:

  • Device information (IP address, browser type, operating system)
  • Usage information (pages visited, time spent, links clicked)
  • Referral source and navigation patterns
  • Cookies and similar tracking technologies

2.3 Third-Party Information

We may receive information about you from third parties, including business partners, marketing partners, and publicly available sources, which we combine with other information we collect about you.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our services
  • Processing transactions and sending related information
  • Responding to inquiries, comments, and requests
  • Sending marketing communications and promotional materials (with consent)
  • Conducting analytics and improving user experience
  • Detecting, preventing, and addressing fraud and security issues
  • Complying with legal obligations and enforcing agreements

4. Legal Basis for Processing (GDPR Compliance)

For users in the European Union and other GDPR-applicable jurisdictions, we process personal data on the following legal bases:

  • Contractual necessity to fulfill service agreements
  • Your explicit consent for marketing and optional processing
  • Legitimate business interests in providing quality services
  • Compliance with legal and regulatory obligations

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service providers who assist in operating our website and conducting business (under confidentiality agreements)
  • Professional advisors (legal, accounting, financial advisors)
  • When required by law or in response to legal processes
  • To protect our rights, privacy, safety, or property
  • In connection with a merger, acquisition, or sale of assets

6. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence, which may have different data protection laws. By using our Services, you consent to the transfer of your information to countries outside your country of residence. We implement appropriate safeguards, including Standard Contractual Clauses, to protect your information during international transfers.

7. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. Retention periods vary depending on the context and our legal obligations:

  • Customer information: retained for the duration of the business relationship plus 7 years for accounting purposes
  • Website analytics: typically retained for 24 months
  • Marketing communications: retained until you unsubscribe
  • Legal claims: retained for the applicable statute of limitations

8. Data Security

We implement comprehensive administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Secure authentication protocols
  • Regular security assessments and vulnerability testing
  • Access controls and employee training
  • Incident response procedures

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your Privacy Rights and Choices

9.1 Access and Portability

You have the right to access your personal information and receive a copy in a portable format. To request your data, contact us at tech@brolvyn.bond.

9.2 Correction and Deletion

You may request that we correct inaccurate information or delete your personal information, subject to certain exceptions. We will comply with requests within 30 days, unless otherwise required by law.

9.3 Withdrawal of Consent

If we rely on your consent to process information, you may withdraw that consent at any time by contacting us. This will not affect the lawfulness of processing before the withdrawal.

9.4 Objection to Processing

You have the right to object to certain types of processing, including marketing communications. You may opt out of marketing emails by clicking the unsubscribe link in our communications.

9.5 Restriction of Processing

You may request that we restrict processing of your personal information in certain circumstances while we verify accuracy or assess your objection.

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, understand user behavior, and deliver personalized content. Types of cookies include:

  • Essential cookies: required for website functionality
  • Analytics cookies: help us understand how you use our site
  • Marketing cookies: used to deliver relevant advertisements
  • Preference cookies: remember your settings and choices

You can control cookie settings through your browser preferences. Please refer to our Cookie Policy for more detailed information.

11. Third-Party Links and Services

Our website may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites before providing your information.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information is collected and how it is used
  • The right to delete personal information collected from you
  • The right to opt-out of the sale or sharing of your personal information
  • The right to non-discrimination for exercising your CCPA rights

To submit a CCPA request, contact us at tech@brolvyn.bond or call +1 604 682 8847.

13. Canadian Privacy Laws

As a Canadian company operating under PIPEDA (Personal Information Protection and Electronic Documents Act) and applicable provincial privacy laws, we comply with requirements regarding the collection, use, and disclosure of personal information. You have the right to request access to your personal information and lodge complaints with the relevant privacy commissioners.

14. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information and terminate the child's access to the Services. If you believe we have collected information from a child under 18, please contact us immediately.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Services following the posting of revised Privacy Policy means you accept and agree to the changes.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Brolvyn Engineering Ltd

Address: 1055 Dunsmuir St., Vancouver, BC V7X 1L4, Canada

Email: tech@brolvyn.bond

Phone: +1 604 682 8847

VAT Number: 710593824 RT 0001

EU Data Protection Officer: For GDPR-related inquiries, you may also contact our appointed Data Protection Officer through the email address above.

Right to Lodge a Complaint: If you believe your privacy rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

17. Accessibility

This Privacy Policy is available in an accessible format. If you require accommodation due to a disability, please contact us at tech@brolvyn.bond.

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